FAQ

How does ELIO fit?
ELIO features a low-rise cut, designed to sit at the hips with a tailored, supportive feel. Do not pull high at the waist. The cut works best when worn where it is designed to sit.

Is ELIO true to size?
Yes. ELIO fits true to size.

What if I’m between sizes?
If you are between sizes or prefer a little less hold, size up.

Where can I find the size guide?
You can view the size guide or from each product page next to the size selector.

Where does ELIO ship from?
Orders ship from New York.

Do you offer free shipping?
Yes. Free shipping is available on all U.S. orders.

How long does shipping take?
Most orders arrive within 3 to 5 business days of being placed. Timing can vary slightly by destination and carrier movement.

What if there’s a problem with my order?
If something is off, email info@eliowear.com and we’ll make it right. We’re human. We respond.

What is ELIO made of?
ELIO is made from 95% cotton and 5% spandex.

What does the fabric feel like?
Soft cotton with enough stretch to hold shape and stay comfortable through the day.

How should I wash ELIO?
Machine wash cold.

Can I bleach it?
Do not bleach.

Can I tumble dry?
Yes. Tumble dry low.

Can I change or cancel my order after placing it?
If you need help with an order, email info@eliowear.com as soon as possible. We’ll do our best to help before it ships.

What payment methods do you accept?
Payment options available at checkout may include standard card payments as well as Shop Pay.

Do you offer installment payments?
Yes. Eligible orders can be split into 4 interest-free payments with Shop Pay.

How will my order arrive?
ELIO orders are shipped in signature packaging designed to feel clean, considered, and gift-worthy.